Terms of Use and Privacy Policy
The website "www.coffeeshopnexus.gr" is the online store for the sale of products via the Internet of the coffee trading company DIMITRA HATZIMITSOU-GREGORIOU, hereinafter "company".
DIMITRA HATZIMITSOU-GREGORIOU
VAT number: 167281386167281386
SEE: AMAROUSIOU
OCCUPATION: RETAIL TRADE OF COFFEE, TEA, COCOA AND SPICES
INTERMEDIATE EL. 16 MAROUSI, 15124
TEL. 2110155585
All transactions carried out through www.coffeeshopnexus.gr (hereinafter "site") are governed by Greek and European legislation on electronic commerce, Law 2251/1994 on consumer protection as well as Law 2472/1997 on the protection of individuals from the processing of personal data as applicable from time to time.
1. Acceptance of Terms
Before making transactions through our website please consult the following terms and conditions of use. The visitor/user is considered to have unreservedly accepted the General Terms of Transactions, as they apply, in any case that makes use of the site's services.
2. Personal data
Each visitor can browse the online store without giving any personal information.
A necessary condition for placing an order is the voluntary disclosure by the user of some personal information. For this reason, it will be requested: name/company name, postal address/headquarters, telephone, electronic address (e-mail), VAT number (for purchases with invoice) and the credit card number and its expiry date in case of selection as credit card payment method.
The collection of these data has as its sole purpose the provision of quality services and the execution of orders. The company fully respecting the confidentiality of these data and strictly following the principles of personal data protection, will not proceed with any unfair use or disclosure of the personal data it collects, except after the express consent of the user or in the case imposed by relevant provisions of law or by a competent public authority.
During your visit to the pages of the site and in order to order products, but also to ensure the possibility of communicating with you to inform you about our new products, it is possible that you will be asked to declare information concerning you (name, profession, electronic address, date of birth, etc.). Any personal data that you declare anywhere on the pages and services of the www.coffeeshopnexus.gr website, are intended exclusively for ensuring the operation of the respective service and may not be used by any third party, without complying with the provisions of N 2472/97 regarding the protection against processing of personal data, as it applies from time to time.
The online store www.coffeeshopnexus.gr operates in accordance with the applicable Greek and Community legislation and keeps your personal data securely for as long as you are registered in any service of www.coffeeshopnexus.gr which are deleted after the end of the transactional relationship.
The personal data you declare in the online store www.coffeeshopnexus.gr is used exclusively by it or companies collaborating with it, for the purpose of supporting, promoting and executing the business relationship as well as for sending informative material - offers. The data kept in the file may be communicated to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legislative provisions. The Customer has, within the framework of telecommunications privacy legislation, the rights of information and objection provided for in articles 11 to 13 of Law 2472/1997
If you are under the age of majority before deciding whether or not to accept these terms and conditions you should review them with your parent or guardian and fully understand them, both you and your parent or guardian. Acceptance of the terms and conditions by the parent or guardian will be deemed to be their consent to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you consent to these terms and conditions on their behalf.
The information we request from you.
Personal data: Each visitor can browse the online store www.coffeeshopnexus.gr without providing any personal information. We will only need personal data when you become a member and proceed to order products, or if you simply proceed to order products without being a member, or if you choose to receive our informational e-mail.
Information regarding the purchase of products: The necessary information for each transaction is your name, identification number (to ensure identity with your credit card information after you choose to buy by credit), a landline telephone number, address (street, city, postal code), shipping address of the order and type of document (receipt, invoice).
Document data: In the event that we issue an invoice, we need the name of the company, A.F.M., D.O.Y., occupation and address of its headquarters.
In summary, we only ask for as much information as we need so that you can enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order, and personalized service based on your needs and preferences.
The user reserves the right to information and opposition in accordance with current legislation.
3. Registration
Once the user completes the registration process, he will receive a user name (username) and a personal access number (password). The user is solely responsible for all operations carried out with these codes, and is obliged to inform the company immediately, in case of loss of the above codes.
After the registration has been created, deletion is possible at the user's request.
4. Intellectual Property Rights
The user accepts that he is granted a limited license to use the site for personal and non-commercial purposes.
The user acknowledges the exclusive right of the company or third parties who have legally granted licenses to the latter, to any intellectual (intellectual and industrial) property right contained in the site.
5. Warranty
The company does not provide any warranty regarding any operation of this site or the products, including, without limitation, fitness for a particular purpose.
The company makes every effort for the good operation of this website, but does not guarantee that the site will be provided without interruption, without errors and that it does not contain "viruses" or other harmful components.
6. Limitation of Liability
6.1. In no case, the company is not responsible for compensating the user for lost profits or for damages from any cause, regarding the operation and use of this site, which it does on its own initiative, including any damage caused to the user and resulting from delay download, non-download or loss of data when using the site.
6.2. The company bears no responsibility for any links provided through the site.
6.3. The user is responsible for paying the relevant fees as well as any related costs that will be caused by the use of the site.
6.4. The company. reserves the right to immediately terminate access to the site to any user who violates the current terms of use.
7. Orders
Ordering any product from this site does not mean the conclusion of any contract between the user and the company, unless the latter accepts the order via e-mail which will confirm the availability, description and price of the product which was ordered. Acceptance of the purchase will be considered complete from the confirmation of sending the e-mail, regardless of whether it is received or not.
8. Prices - Order Cost
The total cost of the order is determined by the net prices, the corresponding VAT. as well as transportation costs. The user will be billed for the total cost of their order.
9. Method of payment
The relevant invoices can be paid either by credit card, in cash, or by bank deposit. ATTENTION: For shipping with an agency, payment of the price by cash on delivery is not accepted. Therefore, the price must have been paid first by payment to the following bank accounts.
Reason: Name and order number (you can find it in the email you will receive after confirmation)
(In case of a deposit from another bank, you are charged with the transaction costs)
10. Method - Shipping Cost
The products will be sent via a transport company chosen by the company or by post to the address stated by the buyer. The shipping cost is determined according to the quantity of products in the order.
11. Cancellation of an order
Withdrawal/cancellation of an order can be done within 14 days from the delivery of the order. Withdrawal or cancellation of the order can be done in the following cases:
- Before the order is completed, during its duration you can press the "Delete" button located in the "Basket". Clicking on this link automatically removes the product from your cart.
-If the online order has been completed, you can contact us at 2110155585 or through the contact form, so that we can handle the cancellation of your order.
Claims for a refund or withdrawal are only accepted if the products are in their original packaging, unopened.
· Order delay: An order may be delayed in cases of deposit to a bank account, since we ship our products as soon as the bank transfer is completed.
After the product has been shipped, the following applies.
12. Product Returns
You have the right to return the products you have purchased and request a replacement. Returns are accepted within a period of 14 days and only if the products are new, their packaging and physical condition have not been opened or tampered with and they are accompanied by the accompanying documents (receipt, invoice, etc.).
In the case of a return, the user will be charged with the corresponding transportation costs, except for cases in which, due to the company's fault, incorrect products or products with real defects were sent, in which case we assume all transportation costs of the old and the new product.
12.1 Product Warranty
Only the manufacturer's warranty, if any, is provided for the store's products. The buyer can call us to inform them about the existence of a manufacturer's warranty. The company does not warrant or guarantee the fitness of any product sold for any particular purpose.
13. Applicable Law and other terms
13.1. All terms herein are material. In the event that any term herein, or its application under any circumstances, is declared by a competent court or authority to be invalid or unenforceable, the remaining terms, as well as the above term as it applies in other cases, remain in force in any case.
13.2. The company reserves the right to modify, including these terms, prices and product descriptions, or to temporarily or permanently discontinue all or part of this without notice to users.
13.3. The validity, execution, interpretation and effects hereof shall be governed by Greek law and the courts of Athens shall have exclusive jurisdiction and jurisdiction.
14. Security of Transactions
The company takes all necessary measures to ensure the privacy of personal data and transactions.
The online store www.coffeeshopnexus.gr uses the SSL (Secure Sockets Layer) security protocol for transactions, which today is the most secure platform for online commercial transactions.
The SSL protocol encrypts all personal information, credit card number, name and address, so that it cannot be read or changed in transit over the Internet. The SSL (Secure Sockets Layer) protocol is the global standard for certifying websites to web users and for encrypting data between web users and web servers.
All information sent with the SSL protocol is protected by a special function that automatically checks if the data has been changed during the transfer.
The product photos are indicative and the product shown is not for sale. Their purpose is to facilitate your choice. In no way do they correspond to the original perfumes and do not correspond to reality. The intention of our company is not to mislead and deceive the consumer. All our products are one-of-a-kind, in bulk form and are inspired by their authentic counterparts from well-known houses. The names, images and brands of the products are inalienable and registered commercial property of the Creator-Houses. Images may be subject to copyright.
All legal rights reserved
PERSONAL DATA PROTECTION POLICY
The company Wild Rose Perfume Bar (hereinafter "Company") attaches great importance and respect to the protection of your personal data. This Personal Data Protection Policy (hereinafter "Policy") concerns the conditions for the collection, storage and use of personal data by our Company, with headquarters at 16 Diamesi St. Marousi, Athens tel.: 2110155585 and e-mail:
About us
The Company is responsible for the website www.coffeeshopnexus.gr which is the Company's website (hereinafter the site). The personal data you provide to us during your registration or visit to our website is subject to processing and will be kept in a file under the responsibility of our Company. In addition, any other personal data you provide to us are also subject to processing and will be kept in a file under the responsibility of our Company.
This Policy and its Terms may be updated from time to time and, for this reason, you should regularly inform yourself of its content and check it for any changes.
1. DEFINITION OF PERSONAL DATA
The term "personal data", as used in this Policy, refers to information of the subjects of the data, i.e. natural persons whether individuals or professionals, such as name, postal address, e-mail address, contact phone number, etc., which can be used to identify a customer or site visitor.
2. DEFINITION OF PERSONAL DATA PROCESSING
Processing of Personal Data is the collection, registration, organization, storage, adaptation, alteration, retrieval, information search, use, transmission to third parties, dissemination, association, combination, limitation, deletion and destruction of Personal Data of natural persons.
3. METHOD OF COLLECTION OF PERSONAL DATA
We collect information about you in the following circumstances, among others:
A. When contacting us directly through our call center to request information.
B. during your visit to the Website & during the ordering process.
C. If you respond to our promotional actions or request information, e.g. by filling in a response form or by entering your data online on our website through the contact form.
D. in order to register as a member and open an Account
E. If you provide personal data on behalf of a third party, you should ensure that such third party has previously been made aware of this Policy. If you are under 16, you must not provide us with any information about yourself unless you have the consent of your parent. Please help us keep your information up to date by notifying us of any changes to your personal data.
4. WHAT PERSONAL DATA WE COLLECT FROM YOU
The following categories of data about you may be collected and further processed through the various services and means of communication described in this Policy:
A. Contact Data: e.g. name, surname, telephone numbers, fax number, electronic address, e-mail address (email), postal code, etc. & order billing information (VAT number, occupation, registered office), credit and debit card information are entered into the secure viva payments system
B. Website Use & Communication: IP, browsing data for statistical purposes
C. Information about the reasons for contacting us: information regarding the reasons for interest, support services, requests for our services, including complaints and claims.
D. The Website may use cookies in order to improve the user's experience while browsing it but also to improve the overall quality of its services. Cookies are small text files that are sent to a user's computer when they visit a website. Cookies are stored on the visitor's / user's hard drive but do not take notice of any document or file from their computer. They are used to facilitate the visitor / user's access to specific services, for statistical purposes in order to determine the areas in which said services are useful or popular or for marketing purposes. The visitor / user / member of the Website/Application can set his browser in such a way as to prohibit the reception of all cookies or to notify him when a cookie is sent. However, a visitor / user / member of the Website should be aware that some features or services of the Website may not function properly without cookies.
We collect the above necessary information from you, which you voluntarily provide to us.
5. PROCESSING OF PERSONAL DATA
We do not make decisions or perform profiling based on automated processing of your data.
6. LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
For your data related to your above actions, the legality of their processing is based on your consent.
7. PURPOSE OF PERSONAL DATA PROCESSING
The personal data you declare anywhere on the pages and services of our website are intended exclusively for reasons related to the provision of our services, the sale of our products and communication with you for your information.
The personal data declared by the user / member anywhere on the Website are intended solely for the purpose of ensuring the operation of the services provided and the legality of the relevant communications and may not be used by any unauthorized third party, without complying with the provisions of the General Regulation on the Data Protection (EU) 2016/679, the national legislation and the relevant acts of the Personal Data Protection Authority, the law 3471/2006 and the ePrivacy directive (2002/58/EC, amended 2009/136/EC) as they apply today on the protection of personal data processing. Finally, by using the services of the Website, it is possible to request or collect other information for statistical reasons, which, however, is disconnected from the personal information of the user / member in accordance with what is defined by the legislation on the protection of personal data.
The company operates in accordance with the applicable Greek and Community legislation and keeps your personal data secure.
In summary, we only ask for as much information as is necessary for you to enjoy a unique browsing experience, service based on your needs and communication with you. We therefore collect your information for the purposes of supporting our visitors, providing our services and communicating.
In particular, we collect your information for the purpose of registering you as a member on the site and communicating with you about services you requested or information about our services.
8. RECEIVERS OF THE DATA
Recipients of the Data are the absolutely necessary staff and partners of the Company, who are committed to maintaining confidentiality. We may share or disclose your data when you have expressly requested it or when required by law.
9. PERFORMING THE PROCESSING
The Processors of personal data have agreed and committed to the Company:
• to observe confidentiality,
• not to send Data to third parties without the Company's permission,
• to take appropriate security measures,
• to comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.
10. PERIOD OF DATA PROCESSING AND STORAGE – PERIOD OF DELETION
The data provided by you will be held/stored by us only for as long as is necessary to fulfill the purpose for which you have communicated your data to us and in compliance with the applicable statutory provisions.
In particular, your data is kept from the receipt of the relevant consent, which is calculated from your voluntary provision and after you have first read the Terms of the Privacy Policy posted on the home page of our website and until you revoke it by sending us relevant request to the Company's email or when they will not be necessary for the above purposes.
We limit access to your data to authorized persons who are necessary to use it for the specific purpose.
11. DATA SECURITY
We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to secure and protect your data from any form of accidental or unlawful processing. The site has an SSL certificate installed for the encryption and secure management of your personal data and browsing data.
These measures are reviewed and modified when deemed necessary, with the aim of keeping your personal data more secure.
The processing of your Data in any way is permitted only to persons authorized by us, our employees and partners exclusively for the above mentioned purposes.
12. YOUR RIGHTS AS A DATA SUBJECT
A. You have the right to access your personal data.
This means that you have the right to be informed by us about whether and which data we process about you. If we process any of your retained data, you can request to be informed about the purpose of the processing, the type of your data we keep, to whom we give it, how long we store it, whether automated decision-making takes place, but also about your other rights, such as correction, deletion of data, restriction of processing and filing a complaint with the Personal Data Protection Authority.
B. You have the right to correct inaccurate personal data.
If you find that there is an error in any personal data held about you, you can submit a request to us to correct it.
C. You have a right to erasure/right to be forgotten.
You can ask us to delete your data if it is no longer necessary for the aforementioned processing purposes or you wish to withdraw your consent in the event that this is the only legal basis.
D. You have the right to portability of your data.
You can ask us to receive the data you have provided in human readable form or ask us to pass it on to another controller.
E. You have the right to restrict processing.
You can ask us to restrict the processing of your data pending the consideration of your objections to the processing.
F. You have the right to object to the processing of your data.
You can object to the processing of your data or withdraw your consent and we will stop processing your data, unless there are other compelling and legitimate reasons that override your right.
13. HOW TO EXERCISE YOUR RIGHTS
For the above purposes, any request you may have should be addressed in writing to the company at the email address:
For any question or suggestion or statement related to these matters please contact us by email or by using the contact form.
In the above ways you can still contact us for more information on the progress of your requests.
14. ADMINISTRATION OF REQUESTS
We respond to your requests free of charge without delay, and in any case within (1) one month of receiving your request. However, if your Request is complex or there are a large number of your requests we will inform you within the month if we need to obtain an extension of another (2) two months within which we will respond to you.
If your requests are manifestly unfounded or excessive in particular due to their repetitive nature, we may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refuse to proceed with the request.
15. APPLICABLE LAW
We process your Data in accordance with the General Regulation on the Protection of Personal Data 2016/679/EU, and in general the applicable national and European legislative and regulatory framework for the protection of personal data.
16. YOUR RIGHT OF REMEDY
You have the right to submit a complaint to the Personal Data Protection Authority (postal address Kifisias 1-3, PO Box 115 23, Athens, tel. 2106475600, e-mail address
17. MODIFICATION OF THIS POLICY
We will update this Policy whenever necessary. If there are material changes to the Policy or the way we use your Personal Data, we will notify you either by posting a notice in a prominent place before the changes take effect or by any other convenient means. We encourage you to periodically read this Policy to know how your Data is protected.
The Company is the Controller of the Data it processes.
About us
The Company is responsible for the website www.coffeeshopnexus.gr, which is the Company's website (hereinafter the site). The personal data you provide to us during your registration or visit to our website is subject to processing and will be kept in a file under the responsibility of our Company. In addition, any other personal data you provide to us are also subject to processing and will be kept in a file under the responsibility of our Company.
This Policy and its Terms may be updated from time to time and, for this reason, you should regularly inform yourself of its content and check it for any changes.
1. DEFINITION OF PERSONAL DATA
The term "personal data", as used in this Policy, refers to information of the subjects of the data, i.e. natural persons whether individuals or professionals, such as name, postal address, e-mail address, contact phone number, etc., which can be used to identify a customer or site visitor.
2. DEFINITION OF PERSONAL DATA PROCESSING
Processing of Personal Data is the collection, registration, organization, storage, adaptation, alteration, retrieval, information search, use, transmission to third parties, dissemination, association, combination, limitation, deletion and destruction of Personal Data of natural persons.
3. METHOD OF COLLECTION OF PERSONAL DATA
We collect information about you in the following circumstances, among others:
A. When contacting us directly through our call center to request information
B. during your visit to the Website.
C. If you respond to our promotional actions or request information, e.g. by filling in a response form or by entering your data online on our website through the contact form.
D. in order to a) register as a member and open an Account in order to purchase products or create a profile, b) purchase products as a visitor to our website.
E. If you provide personal data on behalf of a third party, you should ensure that such third party has previously been made aware of this Policy. If you are under 16, you must not provide us with any information about yourself unless you have the consent of your parent. Please help us keep your information up to date by notifying us of any changes to your personal data.
4. WHAT PERSONAL DATA WE COLLECT FROM YOU
The following categories of data about you may be collected and further processed through the various services and means of communication described in this Policy:
A. Contact Data: e.g. name, phone numbers, fax number, e-mail address, billing address for the order and shipping products, date of birth, sheet, e-mail address (email) and postal code, etc.
B. Website & Communication Use : IP, browsing data for statistical purposes
C. Sales and Service Information : information regarding purchases, customer identity, support and repair services for our products, including complaints and claims.
D. Orders: Pricing Information . Credit card details are not stored in our online store as they are managed exclusively in the bank's secure system
E. The Website may use cookies in order to improve the user's experience while browsing it but also to improve the overall quality of its services. Cookies are small text files that are sent to a user's computer when they visit a website. Cookies are stored on the visitor's / user's hard drive but do not take notice of any document or file from their computer. They are used to facilitate the visitor / user's access to specific services, for statistical purposes in order to determine the areas in which said services are useful or popular or for marketing purposes. The visitor / user / member of the Website/Application can set his browser in such a way as to prohibit the reception of all cookies or to notify him when a cookie is sent. However, a visitor / user / member of the Website/Application should be aware that some features or services of the Website/Application may not function properly without cookies.
We collect the above necessary information from you, which you voluntarily provide to us.
5. PROCESSING OF PERSONAL DATA
We do not make decisions or perform profiling based on automated processing of your data.
6. LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
For your data related to your above actions, the legality of their processing is based on your consent.
7. PURPOSE OF PERSONAL DATA PROCESSING
The personal data you declare anywhere on the pages and services of our website are intended exclusively for purposes related to your transactions with us and communication with you for your information.
The personal data declared by the user / member anywhere on the Website are intended solely for the purpose of ensuring the operation of the services provided and the legality of the relevant transactions and may not be used by any unauthorized third party, without complying with the provisions of the General Regulation on the Data Protection (EU) 2016/679, the national legislation and the relevant acts of the Personal Data Protection Authority, the law 3471/2006 and the ePrivacy directive (2002/58/EC, amended 2009/136/EC) as they apply today on the protection of personal data processing. Finally, by using the services of the Website, it is possible to request or collect other information for statistical reasons, which, however, is disconnected from the personal information of the user / member in accordance with what is defined by the legislation on the protection of personal data.
The company operates in accordance with the applicable Greek and Community legislation and keeps your personal data secure.
In summary, we only ask for as much information as we need so that you can enjoy an exceptional shopping experience: consistent delivery of the products you ordered, secure payment of your order and service based on your needs. We therefore collect your information for our customer support and sales purposes.
In particular, we collect your information, for the purpose of registering as a member on the site, purchasing our products from our Online Store either as a member or as a guest and communicating with you about your order, requested services or product information us.
8. RECEIVERS OF THE DATA
Recipients of the Data are the absolutely necessary staff and partners of the Company, who are committed to maintaining confidentiality. We may share or disclose your data when you have expressly requested it or when required by law.
9. PERFORMING THE PROCESSING
The Processors of personal data have agreed and committed to the Company:
• to observe confidentiality,
• not to send Data to third parties without the Company's permission,
• take appropriate security measures,
• comply with the legal framework for the protection of personal data and in particular the GDPR Regulation.
10. PERIOD OF DATA PROCESSING AND STORAGE – PERIOD OF DELETION
The data provided by you will be held/stored by us only for as long as is necessary to fulfill the purpose for which you have communicated your data to us and in compliance with the applicable statutory provisions.
In particular, your data is kept from the receipt of the relevant consent, which is calculated from your voluntary provision and after you have first read the Terms of the Privacy Policy posted on the home page of our website and until you revoke it by sending us relevant request to the Company's email.
We limit access to your data to authorized persons who are necessary to use it for the specific purpose.
11. DATA SECURITY
We are committed to safeguarding your Personal Data. We have taken appropriate organizational and technical measures to secure and protect your data from any form of accidental or unlawful processing. The site has an SSL certificate installed for the encryption and secure management of your personal data and browsing data
These measures are reviewed and amended when deemed necessary.
The processing of your Data in any way is permitted only to persons authorized by us, our employees and partners exclusively for the above mentioned purposes.
12. TRANSFER AND STORAGE OF CREDIT CARD INFORMATION
All the necessary measures have been taken in our system for the security of your transactions. For the best security of our customers, our online store does not store or control card data. Payments by Credit, Debit or Prepaid card (Visa, MasterCard, etc.) are made through the bank's secure system.
13. YOUR RIGHTS AS A DATA SUBJECT
A. You have the right to access your personal data.
This means that you have the right to be informed by us about whether and which data we process about you. If we process any of your retained data, you can request to be informed about the purpose of the processing, the type of your data we keep, to whom we give it, how long we store it, whether automated decision-making takes place, but also about your other rights, such as correction, deletion of data, restriction of processing and filing a complaint with the Personal Data Protection Authority.
B. You have the right to correct inaccurate personal data.
If you find that there is an error in any personal data held about you, you can submit a request to us to correct it.
C. You have a right to erasure/right to be forgotten.
You can ask us to delete your data if it is no longer necessary for the aforementioned processing purposes or you wish to withdraw your consent in the event that this is the only legal basis.
D. You have the right to portability of your data.
You can ask us to receive the data you have provided in human readable form or ask us to pass it on to another controller.
E. You have the right to restrict processing.
You can ask us to restrict the processing of your data pending the consideration of your objections to the processing.
F. You have the right to object to the processing of your data.
You can object to the processing of your data or withdraw your consent and we will stop processing your data, unless there are other compelling and legitimate reasons that override your right.
14. HOW TO EXERCISE YOUR RIGHTS
For the above purposes, any request you may have should be addressed in writing to the company at the email address:
For any question or suggestion or statement related to these matters please contact us by email or by using the contact form.
In the above ways you can still contact us for more information on the progress of your requests.
15. WHEN WE RESPOND
We respond to your requests free of charge without delay, and in any case within (1) one month of receiving your request. However, if your Request is complex or there are a large number of your requests we will inform you within the month if we need to obtain an extension of another (2) two months within which we will respond to you.
If your requests are manifestly unfounded or excessive in particular due to their repetitive nature, we may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refuse to proceed with the request.
16. APPLICABLE LAW
We process your Data in accordance with the General Regulation on the Protection of Personal Data 2016/679/EU, and in general the applicable national and European legislative and regulatory framework for the protection of personal data.
17. YOUR RIGHT OF REMEDY
You have the right to submit a complaint to the Personal Data Protection Authority (postal address Kifisias 1-3, PO Box 115 23, Athens, tel. 2106475600, e-mail address
18. MODIFICATION OF THIS POLICY
We will update this Policy whenever necessary. If there are material changes to the Policy or the way we use your Personal Data, we will notify you either by posting a notice in a prominent place before the changes take effect or by any other convenient means. We encourage you to periodically read this Policy to know how your Data is protected.
The Company is the Controller of the Data it processes.